LEGAL REFERENCE

How 4games Protects Your Account & Privacy

When you open your account with us, your personal information stays secure and is never shared without your consent. We've built our privacy practices around Pakistani law and...

Encrypted account accessNo third-party data salesLocal payment compliance
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4games How 4games Protects Your Account & Privacy

What Information We Collect & Why

We collect your name, email, phone number and payment details only to verify your account and process deposits through JazzCash, Easypaisa, SadaPay or Raast. Your transaction history stays on our servers in supported regions where local law permits. We do not sell your contact information to marketers, and we do not track you across other websites. When you close your account, we

retain records only as long as Pakistan's financial regulations require—typically three to seven years for audit purposes. Your withdrawal requests are verified using the same payment credentials you provided at sign-up, so we keep that data secure and separate from browsing activity.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

REACH OUR TEAM

Privacy Questions & Account Access

Team online

Email Support

Send privacy requests to our data team at [email protected]. We respond within 48 hours on weekdays and confirm your identity before sharing account details.

Live Chat

Open your account and start a chat session during our support hours. Ask about how your data is stored, what we collect, and how to request a copy of your information.

Account Dashboard

Log in to view your privacy settings, download your transaction history, and manage which communications you receive from our platform.

PRIVACY CREDIBILITY

How We Maintain Your Trust

Encryption Standard

All deposits via JazzCash, Easypaisa, SadaPay and Raast use SSL 256-bit encryption from payment gateway to your account, matching banking-level...

No Data Brokerage

We do not license or sell user profiles to third-party marketers. Your email and phone number are used only for...

Audit Trail

Every login, deposit, and withdrawal is timestamped and logged. You can request a full activity report from our support team...

Regional Compliance

Our privacy practices align with Pakistan's Payment System Operator rules and local telecom regulations for JazzCash and Easypaisa integrations.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to count page visits. No tracking cookies follow...

Annual Review

Our privacy policy is reviewed each year by our compliance team and updated whenever Pakistani law or payment partner requirements...

How Our Privacy Pages Align

Account Verification
Whether you access 4games on desktop or mobile, identity checks and payment verification follow the same protocol across all devices.
Withdrawal Security
Payouts to JazzCash, Easypaisa, SadaPay and Raast use identical encryption and confirmation steps on every platform and region.
Communication Consent
You set email and SMS preferences once in your account settings; those choices apply to the web version, mobile app and any third-party integrations.
Data Request Timelines
All privacy requests—whether submitted via email, chat or dashboard—are processed within the same 30-day window across all channels.
Deletion Procedures
When you request account closure, your personal data is anonymised after the mandatory retention period, regardless of how you initiated the request.
Policy Updates
Changes to our privacy terms are announced in-account and via email 14 days before they take effect; you can always view the previous version in our archive.
Incident Reporting
If we detect unauthorised access or a data breach, every account holder is notified via registered email and SMS within 24 hours of discovery.
ACCOUNT SAFEGUARDS

Data Protection Visible in Your Account

Login Notifications Every time your account is accessed from a new device...
Two-Factor Backup After entering your password, we send a one-time code to...
Payment Method Lock Once you link a JazzCash, Easypaisa, SadaPay or Raast account...
Activity Dashboard Your account home shows all recent logins, deposit and withdrawal...
Session Timeout You are logged out automatically after 30 minutes of inactivity...
Support Request Log Every time you contact our team about privacy, security or...

Frequently Asked Privacy Questions

No. JazzCash and Easypaisa process your payment directly—we never receive your PIN or full payment credentials. You enter those details on the payment provider's secure page, and we receive only a transaction confirmation.

We retain withdrawal records for seven years to comply with Pakistani financial audit requirements. After that period, your transaction details are securely deleted. You can download your full history anytime from your account dashboard.

Never. Your email is used only for account communications, withdrawal confirmations, and policy updates. We do not sell, license or share your contact information with competitors or third-party advertisers under any circumstance.

Your account is anonymised within 30 days of closure. We keep anonymised transaction records for regulatory purposes, but your name, email and phone are permanently removed from our active systems.

Email [email protected] with your account number and full name. We'll send you a complete data export—including account details, transactions and login history—within 30 days in a readable format.

Yes. Passwords are hashed using industry-standard bcrypt encryption, meaning even our staff cannot read them. If you forget your password, we send a reset link to your registered email; only you can set a new one.

You can disable promotional messages in your account settings, but security alerts—login confirmations, withdrawal verifications and suspicious activity warnings—cannot be turned off for your protection.